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I need a password for xfinity wifi and mine isn't working…

Customer Question
I need a password...

I need a password ***** xfinity wifi and mine isn't working anymore

Technician's Assistant: When did you last change your Wi-Fi password?

I don't remember

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

I have tried using my son's laptop

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not that I know..

Submitted: 7 months ago.Category: Networking
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Answered in 1 minute by:
12/13/2017
Network Technician: Jason Jones, Network Technician replied 7 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,251
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your Internet modem?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
it just says xfinity Dual-Band WiFi 802.11ac
Customer reply replied 7 months ago
It just sayd Dual-Band WiFi 802.11ac
Network Technician: Jason Jones, Network Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
I can’t afford $39.00 to fix it.
Customer reply replied 7 months ago
I
Customer reply replied 7 months ago
I live on Social Security.
Network Technician: Jason Jones, Network Technician replied 7 months ago

I understand. Are any other computers connected to the wireless signal?

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