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Since yesterday's Windows update I have not been able to use…

Customer Question
Since yesterday's long Windows...

Since yesterday's long Windows update I have not been able to use my wireless adapter to get internet connection on my desktop.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

No

Technician's Assistant: Which lights are solid and which are blinking on your router?

The Network is working on all 4 of our other computers including this portable. Only the updated desktop stopped working...

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Pinged the network adapters and they seem to be fine....just got turned off or drivers disabled in the update?

Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
12/13/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your computer and turn it back on.
Let me know when this is done.

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Customer reply replied 7 months ago
I turned it off and it is now back on
Network Technician: Suhasini Velu,
 replied 7 months ago

Do you have an external wireless adapter or an inbuilt one?

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Customer reply replied 7 months ago
I am on my laptop sitting next to the desktop that works except for activating the wireless network adapter
Network Technician: Suhasini Velu,
 replied 7 months ago

Right now the problem is with your desktop Am I right?

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Customer reply replied 7 months ago
inbuilt on my desktop
Network Technician: Suhasini Velu,
 replied 7 months ago

Alright, please go ahead and check if you have got any new updates for your Windows now.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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