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My cell phone and other wireless devices are having problems…

Customer Question
My cell phone and...

My cell phone and other wireless devices are having problems connecting to wireless internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Yes, it is not authenticating

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Just main computer, all othrs run off wireless

Submitted: 8 months ago.Category: Networking
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Answered in 34 minutes by:
12/13/2017
Network Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your router from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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