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Cant find password. how can I find it or change it. Linksys.

Customer Question
Cant find password....

Cant find password. how can I find it or change it

Technician's Assistant: Who makes your router?

Linksys

Technician's Assistant: What have you tried so far?

192.168.1.1 and cant get that to work

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I tried updating drivers and it froze my computer

Submitted: 2 months ago.Category: Networking
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Answered in 1 hour by:
12/13/2017
Network Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 391
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the model number of your linksys router

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Customer reply replied 2 months ago
E1200
Network Technician: Suhasini Velu,
 replied 2 months ago

Thank you, ***** ***** have any computer that is either hardwired or connected to the WiFi of your router?

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Customer reply replied 2 months ago
a laptop
Network Technician: Suhasini Velu,
 replied 2 months ago

Is that connected through the WiFi ?

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Network Technician: Suhasini Velu,
 replied 2 months ago

And is that a Windows 10 or Windows 7 you have ?

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Customer reply replied 2 months ago
Where do I find that
Network Technician: Suhasini Velu,
 replied 2 months ago

Or just let me know if that has a Windows operating system ?

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Customer reply replied 2 months ago
it does
Network Technician: Suhasini Velu,
 replied 2 months ago

Great!

  • Select the search box in the taskbar, enter view network connections, and in the search results, select View network connections.
  • In Network Connections, press and hold (or right-click) the WiFi name and select Status > Wireless Properties
  • Select the Security tab and select Show characters.
  • Yhe password ***** the wireless network is displayed in the Network security key field.
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Network Technician: Suhasini Velu,
 replied 2 months ago

If that is difficult to follow follow this YouTube link I have attached.

https://www.youtube.com/watch?v=dnohPTdojwk

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Network Technician: Suhasini Velu,
 replied 2 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.
And thank you so much for contacting Just Answer.
You can also directly write back to me
https://www.justanswer.com/electronics/expert-suhasini/
I wish you have an awesome day ahead!

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Network Technician: Suhasini Velu,
 replied 2 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.
And thank you so much for contacting Just Answer.
You can also directly write back to me
https://www.justanswer.com/electronics/expert-suhasini/
I wish you have an awesome day ahead!

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Customer reply replied 2 months ago
The last step on video was not available
Network Technician: Suhasini Velu,
 replied 2 months ago

Where are you on the screen now?

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Customer reply replied 2 months ago
I would like rhat
Customer reply replied 2 months ago
That
Network Technician: Suhasini Velu,
 replied 2 months ago

Am sorry can you tell me what exactly do you see on the computer right now?

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Customer reply replied 2 months ago
Home screen
Customer reply replied 2 months ago
WiFi page
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, on the WiFi Screen do you see your WiFi name with green bars?

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Customer reply replied 2 months ago
I see WiFi but it has an exclamation point
Network Technician: Suhasini Velu,
 replied 2 months ago

Make a right click on it and select connect/disconnect.

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Customer reply replied 2 months ago
Where or how to right click on touch pad. It’s not a mouse
Network Technician: Suhasini Velu,
 replied 2 months ago

Double click on Wifi then.

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Customer reply replied 2 months ago
Didn’t work
Network Technician: Suhasini Velu,
 replied 2 months ago

Are you sure that this laptop is connected to your WiFi?

Are you able to access internet on this laptop?

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Customer reply replied 2 months ago
ma’am I can. I’m going to try my other computer
Network Technician: Suhasini Velu,
 replied 2 months ago

Is that other computer is also a Windows laptop?

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Customer reply replied 2 months ago
It is an older one
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, follow the same thing on the other laptop.

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Customer reply replied 2 months ago
I’m in network and sharing. What now
Network Technician: Suhasini Velu,
 replied 2 months ago

On your right hand side select change adapter setttings.

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Customer reply replied 2 months ago
Did that. It says local area connection and under that is little cheetah
Network Technician: Suhasini Velu,
 replied 2 months ago

Do you see WiFi or Wireless network Connection?

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Customer reply replied 2 months ago
No
Network Technician: Suhasini Velu,
 replied 2 months ago

Is there a cable running from this computer to your router?

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Customer reply replied 2 months ago
maam
Network Technician: Suhasini Velu,
 replied 2 months ago

Great please make a double click on the Local area connection and let me know.

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Customer reply replied 2 months ago
Did that
Customer reply replied 2 months ago
It’s in general now
Network Technician: Suhasini Velu,
 replied 2 months ago

And click on status and let me know the ipv4 address and ipv4 default gateway

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Customer reply replied 2 months ago
Address is 192.168.1.144 and gateway is 192.168.1.1
Network Technician: Suhasini Velu,
 replied 2 months ago

great, now open up a browser and type 192.168.1.1 on the address bar of the browser.

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Network Technician: Suhasini Velu,
 replied 2 months ago

It may ask you for username and password

Your username is ***** ***** password ***** ***** admin.

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Customer reply replied 2 months ago
It will not let me put in password ***** keeps changing password
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, seems it is difficult do this here.

I apologize can we continue this with your laptop?

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Customer reply replied 2 months ago
I will connecr
Network Technician: Suhasini Velu,
 replied 2 months ago

Thank you.

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Customer reply replied 2 months ago
I’m ready
Network Technician: Suhasini Velu,
 replied 2 months ago

Can you restart that laptop for me.

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Customer reply replied 2 months ago
It is shutting down
Network Technician: Suhasini Velu,
 replied 2 months ago

Great after it's turned on just check if you are able to access amazon.com

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Customer reply replied 2 months ago
I am there
Network Technician: Suhasini Velu,
 replied 2 months ago

Great now press the Windows Key and the letter R on your keyboard.

And the run window would come up.

There type ncpa.cpl and hit OK

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Customer reply replied 2 months ago
At top it says under WiFi not connected dual band wireless ac 31
Customer reply replied 2 months ago
Ethernet is connected
Network Technician: Suhasini Velu,
 replied 2 months ago

Click on your WiFi icon on your computer and check if you are able to your linksys WiFi name.

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Customer reply replied 2 months ago
I went to change it and it asks for old one and I don’t have it
Customer reply replied 2 months ago
It asks for current password
Network Technician: Suhasini Velu,
 replied 2 months ago

Do you see an option that says as you can also connect by pushing the WPS button something like that.

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Customer reply replied 2 months ago
That’s not anywhere
Network Technician: Suhasini Velu,
 replied 2 months ago

In that case there is no other go we have to reset your router and we have to reconfigure it.
And I'll be helping in this.
Is that okay?

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Customer reply replied 2 months ago
That would fine
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, you got to take a pen or toothpick and press and hold the little red reset button which would be at the base of your router.

Press and hold it for 30 seconds continuously and let it go after that.

When you are pressing this check the lights on the router that should be blinking.

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Customer reply replied 2 months ago
Did that but it’s a. Blue buton
Customer reply replied 2 months ago
Oops wrong one
Network Technician: Suhasini Velu,
 replied 2 months ago

Not the blue one the red one at the bottom of the router.

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Customer reply replied 2 months ago
Did that and lights blinking
Network Technician: Suhasini Velu,
 replied 2 months ago

Let it go after 30 seconds and let me know.

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Customer reply replied 2 months ago
What is it supposed to be doing
Network Technician: Suhasini Velu,
 replied 2 months ago

It is resetting your whole router to factory settings.

And after releasing the reset hold on for a couple of minutes,

After that open the browser and type 192.168.1.1 and let me know what do you see.

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Customer reply replied 2 months ago
I now have a way to reset it. Thank you so much! You have been so patient with me!
Network Technician: Suhasini Velu,
 replied 2 months ago

My pleasure, let me know your progress in setting up the router.

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Customer reply replied 2 months ago
I will thank you. My husband just broke a pipe and water went everywhere. I’ll have to set it up in a bit
Network Technician: Suhasini Velu,
 replied 2 months ago

Sure, will wait for your response.

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Customer reply replied 2 months ago
Can you walk me through the manual way of setting up. I don’t have a cd
Network Technician: Suhasini Velu,
 replied 2 months ago

You don't have to use the CD, just open up a browser and type 192.168.1.1

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Customer reply replied 2 months ago
It won’t let me. Keeps saying can’t reach page
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, then try to use the CD.

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Customer reply replied 2 months ago
I don’t have the cd
Network Technician: Suhasini Velu,
 replied 2 months ago

Okay, can I take remote of your computer and fix this issue?

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Customer reply replied 2 months ago
Does it cost money
Network Technician: Suhasini Velu,
 replied 2 months ago

Yes, it does.

and if in case the issue isn't fixed it will be refunded to you.

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Customer reply replied 2 months ago
No but thank you for trying.
Network Technician: Suhasini Velu,
 replied 2 months ago

In that case let us try manually then.

Unplug the cable which is going from the modem to router.

And then restart the router once by unplugging and re-plugging the power cable.

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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Networking
Satisfied Customers: 391
391 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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