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New unit does not show wifi. It is a TP Link. Refreshing…

Customer Question
New unit does not...

New unit does not show wifi

Technician's Assistant: Who makes your router?

It is a TP Link

Technician's Assistant: What have you tried so far?

Refreshing available networks, then ran trouble shooter. No results bc not online

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

On initial startup, I had to enter wifi pw. At that point, all the usual networks in my neighborhood were shown. After that, nada

Submitted: 7 months ago.Category: Networking
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Answered in 1 hour by:
12/13/2017
Network Technician: Dan, Network Administrator replied 7 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,539
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you have any other devices that are connecting to your network?

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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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