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My Asus laptop does not want to connect to Internet. However…

Customer Question
My Asus laptop does...

My Asus laptop does not want to connect to Internet. However my iPhone and Desktop connect fine through new TP-Link Archer D9 modem/router. My ISP is TPG, and the tech there says to contact manufacturer of Zenbook. Can you help with checking if laptop internet works??

Technician's Assistant: Does your network appear in the Wi-Fi list on your ZenBook?

Yes Boronia3

Technician's Assistant: Which lights are solid and which are blinking on your TP-Link router?

All are solid on this new router, 5 blue ones on left side

Submitted: 8 months ago.Category: Networking
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Answered in 3 minutes by:
12/12/2017
Network Technician: Karthik, System Administrator replied 8 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the ASUS Laptop(like Windows 10, Windows 8 or 7)? Could you please tell me what is the error message you are getting when you tried to connect the ASUS laptop?

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