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I cannot get into my internet, I didntask for cell phone…

Customer Question
I cannot get...

I cannot get into my internet, I didntask for cell phone support.

Technician's Assistant: When were you last able to use your phone?

I did not ask for cellphone support. I cannot get iinto my e-mail under

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Customer:***@******.*** I needDSL assistance,i think ,please refer me

Submitted: 8 months ago.Category: Networking
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Answered in 8 minutes by:
12/11/2017
Network Technician: UranNet, Network Administrator replied 8 months ago
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,436
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 8 months ago
Insteadof gettingme into my e-mail which I DO DAILY, Iam sent toYahoo, which is asking me for new password,
etc.which they then declare invalid.......i am in a terrible run around......how areyour charges set ....$47.00 is a high charge......
Network Technician: UranNet, Network Administrator replied 8 months ago

Prodigy no longer hosts email, it was transferred to Yahoo quiet some time ago.

Do you remember your password ***** your email?

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Customer reply replied 8 months ago
are you charging $47plus $39 ????? that'stoo high........oneor theotheri agre to......
Network Technician: UranNet, Network Administrator replied 8 months ago

If you do not want remote connection, its ok, do not chose it.

Prodigy no longer hosts email, it was transferred to Yahoo quiet some time ago.

Do you remember your password ***** your email?

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Customer reply replied 8 months ago
please confirm thqt you cancelledmychargesof$38 and $47 which were for cellhone help WHICH IDIDNT ASK FOR......
ICOULDNT GET INTOMY INTERNET BUT MYSON HELPEDME......SO CANCEL CHARGES..PLSECONFIRM....l.
Network Technician: UranNet, Network Administrator replied 8 months ago

sure, please contact customer service for refund: http://justanswer.com/help

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