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Our internet drops intermittently. We have a D-Link wireless…

Customer Question
Our internet drops intermittently...

Our internet drops intermittently. We have a D-Link wireless router. When we run a speed check, we get a message that says "bad gateway." What does that mean?

Technician's Assistant: What's the model of your D-Link router?

I need to look .

Technician's Assistant: What have you tried so far?

DS

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

L-2727598 I think - quite tiny

Submitted: 5 months ago.Category: Networking
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Answered in 8 minutes by:
12/11/2017
Network Technician: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 3,652
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 5 months ago

When your computer sends/receives traffic from the Internet is goes through your gateway IP address.

Did this just start happening recently?

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Network Technician: Cody, Senior Systems Administrator replied 5 months ago

go to start menu > type in cmd and open > type in ping google.com -t hit enter

is there any request timed out?

What's the average time in ms?

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