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Wifi wont turn on, I'm on hotspot with my phone, nothing…

Customer Question
Wifi wont turn on ...

Wifi wont turn on

Technician's Assistant: Are you able to connect using an ethernet cable?

I'm on hotspot with my phone

Technician's Assistant: Which lights are colored and/or blinking on your router?

Nothing wrong with router as phones, ipads etc can connect

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Its just my pc

Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
12/10/2017
Network Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 7 months ago

You can connect to hotspot on your phone but not your router?

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Customer reply replied 7 months ago
I paid the $5 then noticed that it will cost a lot more, just checked on my account and you deducted another $42, I want my money back as I did not agree to the extra charge
Customer reply replied 7 months ago
No, because that will be an extra $39
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