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I am using my girllfriends computer as mine will not connect…

Customer Question
I am using my...

I am using my girllfriends computer as mine will not connect to the internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Power and top 3 solid. bottom 2 are blinking. i'm connected on my girlfriends computer who lives with me currently

Submitted: 4 months ago.Category: Networking
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Answered in 7 minutes by:
12/9/2017
Network Technician: Byron, PC Support Tech replied 4 months ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,213
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is your computer net getting connected due to a wi-fi password *****?

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Customer reply replied 4 months ago
No I have the password ***** username still on the router and not changed since purchase
Network Technician: Byron, PC Support Tech replied 4 months ago

Thank you. Wi-fi networks only require a password ***** get connected.

What error message do you receive when trying to connect?

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Customer reply replied 4 months ago
When I click the connection in the drop down menus it doesn’t even prompt me to enter a password
Customer reply replied 4 months ago
I just click it and the drop down disappears
Network Technician: Byron, PC Support Tech replied 4 months ago

Thanks. When you re-open the list of networks does the network name now appear with a checkmark next to it?

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Customer reply replied 4 months ago
Nope
Network Technician: Byron, PC Support Tech replied 4 months ago

Thank you. I'll make your question available to all the network experts. You will receive an email notification

when one responds.

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Network Technician: Josh, Helpdesk replied 4 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,671
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
Correct
Network Technician: Josh, Helpdesk replied 4 months ago

Restart your computer and check to see if the issue continues

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Customer reply replied 4 months ago
Have tried that already
Network Technician: Josh, Helpdesk replied 4 months ago

Does it show your network name in the list?

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Customer reply replied 4 months ago
Yup sure does
Customer reply replied 4 months ago
But when I click on it the drop down disappears
Network Technician: Josh, Helpdesk replied 4 months ago

Which device are you having an issue with?

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Customer reply replied 4 months ago
My Mac book. I’ve tried restarting both it and the router
Network Technician: Josh, Helpdesk replied 4 months ago

Which macOS do you have on it?

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Customer reply replied 4 months ago
Microsoft osx
Customer reply replied 4 months ago
This has been far more than 24 hours and all I’ve been asked are if it’s a password ***** and what operating system do I have. Far from helpful
Network Technician: Josh, Helpdesk replied 4 months ago

Do you mean Mac OSX?

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Customer reply replied 4 months ago
Yup
Network Technician: Josh, Helpdesk replied 4 months ago

Mac OS X -- Was released in 2001.

Which macOS do you have?

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Customer reply replied 4 months ago
10.6.8
Customer reply replied 4 months ago
Could it be a location thing? My current location setting is automatic. The only other option I see is 2017-08-28, 702 pm
Network Technician: Josh, Helpdesk replied 4 months ago

There isn't a drop down menu.

Go into Apple then Systems Preferences then Network

You should see the network there on the left hand side then you can connect to it.

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Customer reply replied 4 months ago
The drop down comes from the wireless symbol between speaker and Bluetooth top r. When I access your way my only options on left are Ethernet firewall and airport which is highlighted and on
Customer reply replied 4 months ago
or another drop down for network name... I can see my network there
Customer reply replied 4 months ago
But when I click it that drop down disappears... and below it says 802.1x: WPA: Shaw-ca72d0
Customer reply replied 4 months ago
The Shaw -ca72d0 is what I’d like to connect to
Network Technician: Josh, Helpdesk replied 4 months ago

Does it have a checkmark next to any network in the list?

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Customer reply replied 4 months ago
Nope. Just at the top beside no network selected
Customer reply replied 4 months ago
This is unacceptable. I agreed to 5 dollars. I did not get an adequate answer or in a timely manner. I did extra research myself to reset my up address( not suggested by you) and fixed the problem yesterday. Now today I see the CC got charged 5 dollarsANd 49$. I never agreed to that charge and it is appalling. Please reverse immediately
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