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When I run "check connection" I get a "fail" with IP.

Customer Question
When I run "check...

When I run "check connection" I get a "fail" with IP. Details say "continuity check to 6rd BR".

Technician's Assistant: Who makes your router?

It's from ATT, and has a Netgear sticker on it

Technician's Assistant: What have you tried so far?

Just run the test; don't know what else to do

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I'm able to view my security cameras on my cell phone (via data) but can't access on my desktop. That's when I signed into Netgear via the IP address and ran the test.

Submitted: 7 months ago.Category: Networking
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Answered in 4 hours by:
12/7/2017
Network Technician: Pete, Networking Engineer replied 7 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,385
Experience: CISCO Certified Networking Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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