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I got a email from NetGear stating I had an update and when…

Customer Question
I got a email...

I got a email from NetGear stating I had an update and when I put in what I know is my password ***** user ID it won't let me in;

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am hardwired into my NetGear21. I check my email from Gmail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No. I use WebRoot and I get all of my email...I can't get into NetGear to start the download of the update

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No..Just help me get into my NetGear Thanks

Submitted: 7 months ago.Category: Networking
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Answered in 1 minute by:
12/7/2017
Network Technician: Josh, Helpdesk replied 7 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Network Technician: Josh, Helpdesk replied 7 months ago

What are you using as the user id and password?

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