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I got a email from NetGear stating I had an update and when

Customer Question
I put in what I...
I got a email from NetGear stating I had an update and when I put in what I know is my password ***** user ID it won't let me in;
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I am hardwired into my NetGear21. I check my email from Gmail
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No. I use WebRoot and I get all of my email...I can't get into NetGear to start the download of the update
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No..Just help me get into my NetGear Thanks
Submitted: 1 month ago.Category: Networking
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Answered in 1 minute by:
12/7/2017
Network Technician: Josh, Helpdesk replied 1 month ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,340
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Network Technician: Josh, Helpdesk replied 1 month ago

What are you using as the user id and password?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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