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Cannot review or change any settings. I dont have the

Customer Question
Cannot review or change...

Cannot review or change any settings. I dont have the password. I remember setting the password ***** I cannot get it to work

Technician's Assistant: Are you trying to access your DVR using a computer, or on the DVR itself?

Yes using a computer

Technician's Assistant: Did you buy your DVR new or did you receive it secondhand? Do you have an email address on file for your DVR?

I bought it at Best Buy. I always use***@******.***

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

I cant think of anything

Submitted: 8 months ago.Category: Networking
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Answered in 6 hours by:
12/7/2017
Network Technician: Pete, Networking Engineer replied 8 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,592
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 8 months ago

Hi Sammy, what is the make and model number of the device that you are having difficulty with?

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Customer reply replied 8 months ago
It is a swann 84500 eight camera dvr
Customer reply replied 8 months ago
I am at work at this time. I may try that tonight
Network Technician: Pete, Networking Engineer replied 8 months ago

To reset the Swann password, please try the following procedure:

http://support.swann.com/customer/en/portal/articles/2748727-dvrx-4350-4500-8075-password-reset

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