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I just got new internet service but my computer wont

Customer Question
I just got new...

I just got new internet service but my computer wont recognize the router.

Technician's Assistant: Are you able to connect using an ethernet cable?

Computer is working connected directly to modem

Technician's Assistant: Which lights are colored and/or blinking on your router?

Power and 2.4 and 5

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

This router used to work with this computer but was out of service for several months

Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
12/6/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.Let me know when this is done.

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Customer reply replied 7 months ago
ok
Network Technician: Suhasini Velu,
 replied 7 months ago

Let me know the model and brand of your router.

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Customer reply replied 7 months ago
My problem has been corrected thank you for your help
Network Technician: Suhasini Velu,
 replied 7 months ago

You're Welcome.

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.
Thank you so much for your time and I wish you have an awesome day ahead!

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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Networking
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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