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My cell phone wi-fi connection from the NET GEAR says,"

Customer Question
My cell phone wi-fi...

My cell phone wi-fi connection from the NET GEAR says, " connected, no internet." Why? COX cable is my

Technician's Assistant: Are you able to connect using an ethernet cable?

Ihave a ARRIS modem and a a CISCO modem. My PC is getting internet fromCISCO, I believe.

Technician's Assistant: Which lights are colored and/or blinking on your router?

Link is bliknking on CISCO only

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

My PC has an internet connection but my wi-fi on cell no. A friend tried to re-connect the PC to the Net GEAR and then net GEAR to ARRIS but Ilost the PC internet connection.

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Was my credit card charged ? How much?
I received not one suggestion for resolution to my problem.
Answered in 3 hours by:
12/5/2017
Network Technician: Richard, Network Specialist replied 7 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,275
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Phone. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Can you tell me the make and model of the cell phone please?

Thank you

Ask Your Own Networking Question
Customer reply replied 7 months ago
Samsung 7 edge.
Wi fi works on other networks on this phone
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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