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My Viera shows the tv is connected to the router with the…

Customer Question
My Viera shows the...

My Viera shows the tv is connected to the router with the proper router name/type, ip address and subnet address, but will not go to the gateway. All other in home devices are able to use the router. Isn't there two buttons I can push on the tv/remote to reset? I have used the TV reset through the menu with no good results. Gary

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

I am trying to connect to Netflix which I can do through my other TV.

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't believe so.

Submitted: 4 months ago.Category: Networking
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Answered in 5 minutes by:
12/4/2017
Network Technician: JustAnswer, CCIE replied 4 months ago
JustAnswer
Category: Networking
Satisfied Customers: 22
Experience: JustAnswer
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Thanks for posting your question. We're matching you to the right Expert, who will call you at the number you provided. Please leave any new details below.
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Network Technician: Dan, Network Administrator replied 4 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,358
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question. I look forward to assisting you today. Are you able to check the gateway address for me?

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Customer reply replied 4 months ago
I had earlier requested, and paid for via credit, a phone reply that did not happen. Please call me ASAP. P.S., the tv will not now even locate the router, though all other devices can, and are using it.
Customer reply replied 4 months ago
If I do not get a call today, I will cancel my visa charge to you. As of now, your service is not acceptable, and I will notify both Panasonic and Visa. Gary Slumpff
Network Technician: Jason Jones, Network Technician replied 4 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,330
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

Which values are shown on the tv for the following items?

IP Address:
Subnet Mask:
Gateway:

I will be standing by, looking forward to your response.
Thank you,
Jason

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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