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Cannot access Vizio wireless access network. Cannot get to…

Customer Question
Cannot access Vizio wireless...

Cannot access Vizio wireless access network.

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Cannot get to my wireless access point. Is not available to click on my wireless account. Wea able to get Netflix and HULuyesterday, but now can't.

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Have unplugged modem and router with no change. All lights on router show gree/connected.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing else.

Submitted: 7 months ago.Category: Networking
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Answered in 5 minutes by:
12/4/2017
Network Technician: Kris R, CCIE replied 7 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Since this morning. Had access up until about 7 a.m.
Network Technician: Kris R, CCIE replied 7 months ago

Can you give me the full make and model please?

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Customer reply replied 7 months ago
Visio E60-C3
Network Technician: Kris R, CCIE replied 7 months ago

OK just to confirm you're trying to connect your TV to your wireless network?

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Customer reply replied 7 months ago
Trying to reconnect, have had connection previously but unable to connect now.
Network Technician: Kris R, CCIE replied 7 months ago

OK - has your cable box or router been updated/upgraded recently?

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Customer reply replied 7 months ago
No.
Customer reply replied 7 months ago
I’m scheduled to change internet provider, but not until Friday the 8th.
Network Technician: Kris R, CCIE replied 7 months ago

This could be part of the provisioning cycle. Can you tell me the serial code on the back of it please?

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Customer reply replied 7 months ago
Router serial number: 471118000478TV Serial number: LFTRRZAR4505190
Network Technician: Kris R, CCIE replied 7 months ago

Does it give you your own ID?

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