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We are looking for a way to increase our streaming download…

Customer Question
We are looking for...

We are looking for a way to increase our streaming download speed.

Technician's Assistant: Who makes your router?

You do

Technician's Assistant: What have you tried so far?

We have tried our internet provider --- we have tried our Netflix - now we have come to you. According to our info on Netflix, we are only downloading at 0.530 while most movies are HD and require 5.0.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

What else?

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
We understand that we may need to buy a different rounter - we need an HD hi-speed router. What do we have with now?
Only numbers I can find are: 4FJ157BB028E2 and A063911A6F98. Netgear 57
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
12/4/2017
Network Technician: kanoko, Networking Guru replied 7 months ago
kanoko
kanoko, Networking Guru
Category: Networking
Satisfied Customers: 314
Experience: 5+ years of networking expertise
Verified

I would be glad to help. Seeing that your download speed is only 0.5mbps I suspect this is an issue with your internet provider. Can you provide the name of your service provider and the name of the plan you currently have with this provider?

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