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I have forgotten my password, I reset it using my browser…

Customer Question
I have forgotten my...

I have forgotten my password, I reset it using my browser but I have since changed my internet provider so the computer can’t connect to learn the new password ***** I can set it up on the new WiFi.

Technician's Assistant: When did you last change your Wi-Fi password?

On the computer?

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes with my iPad and smartTV, but not with with my MS systems

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I guess just that my MS systems notepad and tower are setup to connect to my previous wifi

Submitted: 7 months ago.Category: Networking
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Answered in 3 hours by:
12/3/2017
Network Technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,358
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is your smart tv connected to your new wi-fi network?

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Claws224, IEEE Network Engineer
Category: Networking
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