Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get past the part on the set-up where it asks for…

Customer Question
I cannot get past...

I cannot get past the part on the set-up where it asks for me to choose a network. I have xfinity by Comcast and a Belkin modem for tv and wifi but it will not accept what I put in and will not let me move on.

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes a tv, phone computer and tablet

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have had the Kindle for years and have never had an issue so I'n not sure what's up?

Submitted: 7 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 1 minute by:
12/2/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,832
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What's the exact error or message?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

Does your Kindle have touchscreen?

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I put in a new modem and need to connect my smart TV so it
I put in a new modem and need to connect my smart TV so it can use my Amazon Prime. The modem is new because I kept getting movies stopped because of "not enough bandwidth". Now I get "internet connec… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have had an RT-AC56U for quite some time and just
I have had an RT-AC56U for quite some time and just discovered it is transmitting at around 10Mbps. I have Comcast Xfinity cable modem which is around 130Mbps. I recently acquired a Roku streamer and … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
We had a power outage for about 30 sec, everything is
We had a power outage for about 30 sec, everything is plugged into a power strip. The xfinity modem is on and we have cable tv and phone service but no wi-Fi. I unplugged everything and then restarted… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I having trouble getting my cell phone hooked up on my
I having trouble getting my cell phone hooked up on my xfinity WiFi. I have put in all the different numbers on the modem and it keeps saying not the correct password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Cannot connect to wireless internet. do not have access to
Cannot connect to wireless internet. do not have access to htlm/di regular stations and cannot connect t0 Netflixs. Comcast internet provider absolutely verified wireless connection is perfect. all of… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I need to know if I have email service through you? My email
I need to know if I have email service through you? My email just quit working when I moved and switched to Comcast/Xfinity. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I'm looking to somehow split the incoming signal from my
I'm looking to somehow split the incoming signal from my Comcast ISP to go to BOTH our Comcast's gateway and also separately to my modem-router, so I can continue with i.e. 32+ character length ID's a… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have xfinity for my wifi connection with Comcast. How do I
I have xfinity for my wifi connection with Comcast. How do I connect my Kindle Fire 8????? … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
40,832 satisfied customers
I have a new cell phone and I would like to connect it to my
I have a new cell phone and I would like to connect it to my Wi-Fi. It is asking me to select a wireless network. I have two choices:home-93b2 and Home-c562.It indicates that it is unable to join the … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have windows 10,also xfinity Wi-Fi. I am having a problem
I have windows 10,also xfinity Wi-Fi. I am having a problem with my tablet not connecting to Wi-Fi.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I cannot get my Kindle Papperwhit to connect to my network.
I cannot get my Kindle Papperwhit to connect to my network. I know my password ***** ***** because I have checked with my provider. But my Kindle keeps rejecting it Please help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Should I purchase a second range extender or follow another
Should I purchase a second range extender or follow another suggestion? Comcast provides extremely weak signals when others in my residential neighborhood are online, so I purchased a wi-fi range exte… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
just bought xelio tablet p900a and cant get it to hook up
just bought xelio tablet p900a and can't get it to hook up my xfinity wi-fi. Already checked with comcast tech and they said it was connected. All I get is authentication problem. I have a laptop with… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
lost wifi connect on both ipods after installing smart tvs
Just bought two new Samsung smart tv's. After they were connected to wifi , which I did by the on screen instructions and put a code in at samsung to activate, now our ipods will not connect to our wi… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
old kindles OK with Wi-fi, strong signal. New paperwhite, no
old kindles OK with Wi-fi, strong signal. New paperwhite, no signal. Have tried connecting to wi-fi 10 times! Help. Harold Rehbein… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have had a Belkin Wireless Modem Router Model F7D140-v1 for
I have had a Belkin Wireless Modem Router Model F7D140-v1 for about 6 /7 years. For the past year I successfully connected my KINDLE Reader to order books and access my Amazon account. Unfortunately I… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How can I hook up the Wireless Gateway service for WiFi use
How can I hook up the Wireless Gateway service for WiFi use only(Kindle Fire). My PC is on Cable Internet and I cannot use it as per your instruction sheet.… read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
40,832 satisfied customers
I just received my new Nook and am trying to set up. I am
I just received my new Nook and am trying to set up. I am at the choose a WIFI connection stage and the one w/an excellent rating says HOME-6A18. It tries to connect, then ends up saying that it is 'd… read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
40,832 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x