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I cannot remember my password for my Asus router, so I

Customer Question
I cannot remember my...

I cannot remember my password ***** my Asus router, so I cannot get connected.

Technician's Assistant: When did you last change your Wi-Fi password?

I have never changed it.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes. I purchased a new laptop last week, and everything set up nicely until I got to the connection questions. I am perfectly connected to my desktop.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I can't think of anything else. My new laptop is a Dell - I have an Iphone and an Ipad. Everything works on both except for emails.

Submitted: 8 months ago.Category: Networking
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Answered in 2 minutes by:
12/2/2017
Network Technician: Jason Jones, Network Technician replied 8 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,476
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the model name of your Asus wireless router?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 8 months ago
That will be fine. I do not wish to subscribe to a monthly service. If I must do that, please just cancel my request.
Network Technician: Jason Jones, Network Technician replied 8 months ago

May I ask for the model name of your Asus wireless router?

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Customer reply replied 8 months ago
My router AS24004X4 dual band gigabit
Network Technician: Jason Jones, Network Technician replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 8 months ago
All I need is a way to change my password
Customer reply replied 8 months ago
What is the out the door cost for all of this ?
Network Technician: Jason Jones, Network Technician replied 8 months ago

I am not part of the billing department. It appears that the total cost of this question is: $28.94 (USD).

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Customer reply replied 8 months ago
ok
Customer reply replied 8 months ago
you can proceed
Network Technician: Jason Jones, Network Technician replied 8 months ago

What is the model name of your router? I cannot find any such model (AS24004X4).

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Customer reply replied 8 months ago
ASUS
Network Technician: Jason Jones, Network Technician replied 8 months ago

That is the brand name. What is the model name of your router?

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Customer reply replied 8 months ago
The model name is ***** ***** I gave you. I have no other info - no longer have the pkging.
Network Technician: Jason Jones, Network Technician replied 8 months ago

Please, look at the router. What model name is ***** ***** it? There never was any such model name ever made (AS24004X4).

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