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Netgear genie has problem detecting the internet connection.

Customer Question
Netgear genie has problem...

Netgear genie has problem detecting the internet connection

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

All lights are on and white. The internet light is blinking

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No that is it

Submitted: 7 months ago.Category: Networking
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Answered in 11 minutes by:
12/1/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 7 months ago

May I know the exact model of your netgear router?

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Customer reply replied 7 months ago
R6400v2
Network Technician: Suhasini Velu,
 replied 7 months ago

May I know whether you tried any troubleshooting steps? For eg: Restarting the router

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Network Technician: Suhasini Velu,
 replied 7 months ago

May I know who is your Internet Service Provider?

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Customer reply replied 7 months ago
Iv restarted the modum and router multiple times. My internet provider is charter
Network Technician: Suhasini Velu,
 replied 7 months ago

And may I know whether you have internet when you are directly connected to the charter modem?

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