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Can’t print from my apple iPad to my printer. It worked

Customer Question
Can’t print from my...

Can’t print from my apple iPad to my printer. It worked until about a month ago. I think it is a bad WiFi connection

Technician's Assistant: How are you connecting to your Apple printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I don’t know, I didn’t I had to.

Submitted: 7 months ago.Category: Networking
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Answered in 3 minutes by:
11/30/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
Ok
Network Technician: Suhasini Velu,
 replied 7 months ago

Thank you

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Customer reply replied 7 months ago
I just did ona debit card.
Network Technician: Suhasini Velu,
 replied 7 months ago

Please ignore any remote assistance offer shown on this page; it's sent by our site and not by me.

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Network Technician: Suhasini Velu,
 replied 7 months ago

What is the model number of your printer?

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Customer reply replied 7 months ago
I just gave youmy debit card card info.
Network Technician: Suhasini Velu,
 replied 7 months ago

What is the model number of your printer?

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Customer reply replied 7 months ago
Do you accept debit cards?
Network Technician: Suhasini Velu,
 replied 7 months ago

yes, we do. I think so.

But you don't have to pay anything more.

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Customer reply replied 7 months ago
Cancel my question.
Network Technician: Suhasini Velu,
 replied 7 months ago

I am a user of the site just like you and cannot help you with refund or cancellation. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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