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For about a week now, I have not been able to stay connected…

Customer Question
For about a week...

For about a week now, I have not been able to stay connected to the Internet. I can get into a site, but after a few minutes I am booted out

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes. I have tried disconnecting from our modem and then reconnecting. My husband is not having a problem at all.

Technician's Assistant: Which lights are solid and which are blinking on your router?

I will check

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The top one and bottom one are solid yellow, but the next five are blue and flickering

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 16 minutes by:
11/30/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 7 months ago

What is the model number of your router and I would also like to know your internet service provider.

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Customer reply replied 7 months ago
My internet provider is Bell Canada. Not sure model number, but it is router sage com F 2864. My husband is on the same router and he has no problems and until last Friday I was okay with it.
Network Technician: Suhasini Velu,
 replied 7 months ago

Alright, so your computer is the one that is facing frequent disconnection from the router and your husband's computer works fine.

Am I right?

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Customer reply replied 7 months ago
I keep losing you and have to reopen.
Network Technician: Suhasini Velu,
 replied 7 months ago

Before I take remote what computer do you have is that a windows or Mac?

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Customer reply replied 7 months ago
It is an ipad2
Network Technician: Suhasini Velu,
 replied 7 months ago

Sorry I can't take remote on an iPad.

But this could be an issue with your router.

If there is any windows computer with you I could check the settings on your router.

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Customer reply replied 7 months ago
This has not helped me at all. How much has this cost me?
Network Technician: Suhasini Velu,
 replied 7 months ago

I didn't accept your remote request so that should be $5+(money for your question)

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Customer reply replied 7 months ago
Only $5.00 has been charged to my account?
Network Technician: Suhasini Velu,
 replied 7 months ago

for your question separate amount will be charged which I'm not sure about

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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