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My hp officejet pro 8600 is not connected to internet and…

Customer Question
My hp officejet pro...

My hp officejet pro 8600 is not connected to internet and everything is connected, why/

Technician's Assistant: Are you able to connect using an ethernet cable?

It its connected wirelessly and everything else is working wireless

Technician's Assistant: Which lights are colored and/or blinking on your router?

All lights are green and the link light is blinking

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Nothing i can think of

Submitted: 7 months ago.Category: Networking
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Answered in 2 hours by:
11/29/2017
Network Technician: Damian Costa, System Administrator replied 7 months ago
Damian Costa
Damian Costa, System Administrator
Category: Networking
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Network Technician: Damian Costa, System Administrator replied 7 months ago

How old is the printer?

and

When did the problem start?

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