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1 iPhone & 1 MacBook pro can't connect to my network. Other…

Customer Question
1 iPhone & 1...

1 iPhone & 1 MacBook pro can't connect to my network. Other devices do. Help

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

Solid green light on time capsule

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Can't think of anything else.

Submitted: 7 months ago.Category: Networking
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Answered in 5 hours by:
11/29/2017
Network Technician: Pete, Networking Engineer replied 7 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,360
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 7 months ago

Sometimes a glitch on the TC can prevent certain devices from connecting to it.

First, try restarting the TC and let me know if that works?

--------------------
Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
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