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Andy. I just purchased a Google Home Mini and have been

Customer Question
Hi Andy. I just...

Hi Andy. I just purchased a Google Home Mini and have been trying to connect it to my phone and apparently I don't have enough space to put it on, then I tried my tablet which shows I have Wi-Fi already on it, but then tells me I'm not connected to the Internet, but I am. Now I'm on my desktop and can't install Wi-Fi. I am totally confused as they told me it's easy to connect. I sure would appreciate your help. Thanks. *****: Are you able to connect using an ethernet cable?

I have wireless and Ethernet is already on computer. I have Windows 7 is that o.k.?

Technician's Assistant: Which lights are colored and/or blinking on your router?

One is blinking and others are solid.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
I have an HP Desktop and Laptop. Windows 7. My phone is a Huawei thru Consumer Sales. My Tablet is Lenovo and seems to work better than all. I already have Wi-Fi on my tablet and phone, but does it have to be Google?
Customer reply replied 7 months ago
Andy, I haven't heard from you and there was no message on my email. Is there a problem?
Answered in 12 hours by:
11/28/2017
Network Technician: Richard, Network Specialist replied 7 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,199
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the make and model of the phone you are trying to connect it to?

Please let me know

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