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Can not connect to the internet. Connecting internet to
can not connect to the internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: yes JA: Have you tried restarting both your digital m… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I continue to have connectivity issues w my Roku device. It
Hello. I continue to have connectivity issues w my Roku device. It is plugged into my smart TV and I have Spectrum. Its connected to wireless and I have a strong signal when I test it w other wifi dev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,562 satisfied customers
I'm trying to set up my roku in a new house. I have it
I'm trying to set up my roku in a new house. I have it plugged in and am connected to the wireless internet according to setup, however, when I try to play amazon prime I get an error "internet connec… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
Brand new express. Won't connect to wi-fi. Already gone
Brand new express. Won't connect to wi-fi. Already gone through all roku website help, no help. error code 014.12. TP Link router works fine, good signal strength. 2 year old express connected just fi… read more
John Castle
John Castle
BSC in Computing Network Management and Design
264 satisfied customers
The wireless light turns red when i try to connect with my
the wireless light turns red when i try to connect with my roku streaming device- my roku cannot make an internet connection- my computer works fine, Joe … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I notice that my internet connection is weak; so I tried
Hi I notice that my internet connection is weak; so I tried trouble shooting. I check my internet connection modem and it is secured. When I went into settings on roku it only gives me wireless only; … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am traveling and want to hook my Roku up at my hotel. My
I am traveling and want to hook my Roku up at my hotel. My password *****'t working … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
677 satisfied customers
Im getting the wireless connection but not internet
im getting the wireless connection but not internet connection. i dont get it. my set up is in the back yard, barely 20yards away from the router thats in the house. whats wrong here … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
My Internet is not working. Xfinity divice. TC8305C. I
It has a light on that never had on before .is Says WPS.… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Bought a new router Linksys AC 1200 - I have installed it
Bought a new router Linksys AC 1200 - I have installed it and it is working fine with the main computer - phones and guest computers. However, when I tried to hook up my Roku I found the network but i… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I changed modem and router and need help getting Roku
I changed modem and router and need help getting Roku restarted … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,562 satisfied customers
My Roku won't connect to my network. I moved from another
My Roku won't connect to my network. I moved from another state and network where it worked just fine. I know my network name and password. My router is a Netgear Nighthawk and I am using a wireless n… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
I am trying to connect a roku 2 player. I have a Verizon DSL
Hello Pearl, I am trying to connect a roku 2 player. I have a Verizon DSL wireless router. I can see the router on Roku and I have typed in the WPA key. The key is in all caps with spaces between each… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
not sure if this is the right category. I have two Rokus on
not sure if this is the right category. I have two Rokus on two different tvs, and I've never had any problems with them (had them for a few years). All of the sudden, Netflix stops mid-movie and says… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Im fairly new at this but was wondering: I installed a personal
I'm fairly new at this but was wondering: I installed a personal VPN which protects my PC but I would like to add my other devices (wireless printer and rokus) for the same protection. I do not have a… read more
Bryan
Bryan
735 satisfied customers
I just got a new Roku 2 XS that I am trying to hook up with
I just got a new Roku 2 XS that I am trying to hook up with an ethernet cable. The roku tells me that it cannot connect to my local network. However it does work when I connect wirelessly from the sam… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have a Netgear WGR614v5 router. And just bought a Roku2
I have a Netgear WGRG14v5 router. And just bought a Roku2 internet box for my TV. The router works great for my laptop, even in the same room as the TV. On the other hand, the Roku box drops the conne… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I went from Road Runner internet to Verizon Wireless internet
I went from Road Runner internet to Verizon Wireless internet How do I get a signal to my Roku XR box to watch my Netflix movies?… read more
Inder
Inder
Bachelor's Degree
37 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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