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I am trying to add an iPhone to my home Wi-Fi but cannot…

Customer Question
Hello. I am...

Hello. I am trying to add an iPhone to my home Wi-Fi but cannot find the network password ***** enter on the iPhone setup I am connected via this PC and my other iphone

Technician's Assistant: When did you last change your Wi-Fi password?

I don't recall. Most likely years ago.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes, I am connected on this laptop I am using

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I think that's it today

Submitted: 5 months ago.Category: Networking
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Customer reply replied 5 months ago
It is a netgear wnr1000 wifi router
Answered in 24 minutes by:
11/25/2017
Network Technician: Cabletech, Helpdesk replied 5 months ago
Cabletech
Cabletech, Helpdesk
Category: Networking
Satisfied Customers: 433
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

Do you have access to the bottom or back of your router? Does it have a specific URL address to access? Sometimes it will give http://something.com or 192.168.1.1 for example to access from a browser. It also gives default passwords as well. You'll need to be on a computer currently connected to the network to access the router

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Customer reply replied 5 months ago
but there was no default password. I tried admin passwords I found and those did not work.
Customer reply replied 5 months ago
I was receiving 401 not authorized error messages.
Network Technician: Cabletech, Helpdesk replied 5 months ago

If you did not change it, the default is admin and password.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

According to the manual, it is http://www.routerlogin.net/ to access.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

If you're unable to get in, we can manually reset it and setup the router with a new wifi password.

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Customer reply replied 5 months ago
Okay, that dis notnwork. Bu manually reset do you mean just hitting the reset button on the router and hoding it for 30 seconds? I had already found those instructions.
Customer reply replied 5 months ago
I apologize - that first sentence was to read that did not work.
Network Technician: Cabletech, Helpdesk replied 5 months ago

Yeah, and I stress on the 30 seconds. If you let go earlier, you won't be able to do it. I have let go after 10 seconds and get frustrated.

No worries, it made sense.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

Do you need help setting up the router once you reset it?

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Network Technician: Cabletech, Helpdesk replied 5 months ago

Unless you are on a phone or you're directly connected to the router by Ethernet, you will lose internet.

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Customer reply replied 5 months ago
No, I was just trying to avoid that step if I could. I had found that workaround earlier today. Thank you.
Network Technician: Cabletech, Helpdesk replied 5 months ago

Unfortunately, there's not an easy way to by pass it if the router password *****'t known. I completely understand not wanting to reset it all up again. I had to do that at my in-laws and disliked having to resetup all the devices for them.

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Network Technician: Cabletech, Helpdesk replied 5 months ago

Please let me know if you have any other questions. I would be happy to help provide any clarification or further details you may need. If you do not need any further help, just as a reminder before you go, please give me a quick rating at the top right. Hopefully I have earned 5 stars today! This helps me receive credit for helping you today. Have a great rest of your day!

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Customer reply replied 5 months ago
Thank you
Network Technician: Cabletech, Helpdesk replied 5 months ago

No problem!

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Cabletech
Cabletech, Helpdesk
Category: Networking
Satisfied Customers: 433
433 Satisfied Customers
Experience: 12 years ISP Technical Support

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