Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am having a really hard time getting my vpn to connect.

Customer Question
I am having a...

I am having a really hard time getting my vpn to connect. I'm using the Win10 vpn, with pre shared key. The odd part is - if I use my phone as a hotspot for my laptop, I can connect. If I am on my EA8500 router it says the server is not responding.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes, I use it all the time for internet access

Technician's Assistant: Which lights are solid and which are blinking on your router?

Not sure - its one floor down

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Router works fine except for VPN connect - it fails 9 out of 10 times - but it does work once in a while

Submitted: 4 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 6 minutes by:
11/25/2017
Network Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 510
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Networking Question
Network Technician: Suhasini Velu,
 replied 4 months ago

I believe that is a Linksys Router and May I know who is your Internet Service provider?

Ask Your Own Networking Question
Customer reply replied 4 months ago
it is Linksys. ISP is Service Electric Cable. Cell phone is thru Verizon.
Network Technician: Suhasini Velu,
 replied 4 months ago

CAn I troubleshoot with this issue remotely?

Ask Your Own Networking Question
Customer reply replied 4 months ago
No, I don't want to do that
Network Technician: Suhasini Velu,
 replied 4 months ago

Okay, what is the ip address of your computer now.

Ask Your Own Networking Question
Customer reply replied 4 months ago
192.168.0.203
Network Technician: Suhasini Velu,
 replied 4 months ago

Can you please login into Linksys smart WiFi

Ask Your Own Networking Question
Customer reply replied 4 months ago
I'm having trouble finding credentials - I'm just going to re register
Network Technician: Suhasini Velu,
 replied 4 months ago

Okay

Ask Your Own Networking Question
Customer reply replied 4 months ago
Now it wants to access the router
Network Technician: Suhasini Velu,
 replied 4 months ago

Type the router password ***** admin

Ask Your Own Networking Question
Customer reply replied 4 months ago
It keeps bringing me back to the page that say goto linksyssmartwifi.com and login
Network Technician: Suhasini Velu,
 replied 4 months ago

Is it saying as access router?

Ask Your Own Networking Question
Customer reply replied 4 months ago
This doesn't seem to be working at all. I will look for some other solution.
Network Technician: Suhasini Velu,
 replied 4 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for

contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

Ask Your Own Networking Question
Was this answer helpful?
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I would like to change my IP address on my laptop. I run
Hello,I would like to change my IP address on my laptop. I run Windows 8.1 and the home router is a Netgear N300.When i tried it myself, i lost internet connection and had to run a diagnostic which re… read more
Eric Ewing
Eric Ewing
University IT Manager
151 satisfied customers
I was told that my IP address was compromised. I want to get
I was told that my IP address was compromised. I want to get protection, but first I have to fix the problem. How do I change my IP address? Is that all I would do? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
458 satisfied customers
Still can't log on to my POF. I think my issue is IP address
You mean how many times?????? I just changed it 5 min s … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
Can you supply the IP address and DNS Settings for my 2011
Can you supply the IP address and DNS Settings for my 2011 ST 30? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My children changed the ip address on my tv and now i can't
My children changed the ip address on my tv and now i can't acess the smart hub how can i retain the information … read more
Sean_A_M
Sean_A_M
Network Technician/administrator
Associate Degree
43 satisfied customers
I need my external ip address. I need to enter it into my
I need my external ip address. I need to enter it into my cameras DVR … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
93 satisfied customers
Can't remembered my IP address, password. Vizio,smart
Can't remembered my IP address, password JA: Just to clarify, what device or product are you trying to access? Customer: Vizio,smart tv-D32 JA: How long have you had your TV-D32? Customer: Just got fo… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,126 satisfied customers
What is the ip address to access my Linksys router? Can't
what is the ip address to access my Linksys router? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Our company is running out of the 254 ip addresses available
Our company is running out of the 254 ip addresses available on the subnet we use. We are adding more hardware and would like to keep all devices accessible from any other pc without having to change … read more
Cody
Cody
Computer Science
2,150 satisfied customers
How to configure a ip address a router on a stick. Four
four workstation attached to a switch that is attached to 2900 Cisco router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have change the IP address, I have changed the subnet and
I have change the IP address, I have changed the subnet and still can't get a connection to my vp 540 printer … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My acer laptop lost the IP address and cannot get internet,
My acer laptop lost the IP address and cannot get internet … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My workstations are not getting an ip address from my
My workstations are not getting an ip address from my windows 2008 server which provided DHCP.My network administrator is not available and I need my users up with local ip addresses.Help please.I can… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I was told that my servers ip address has to be directed to
I was told that my servers ip address has to be directed to port 20 so if they call in on inretnet they can access my 192.168.2.94 … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
444 satisfied customers
I Have a support task to change IP address to manual IP
Hi I Have a support task to change IP address to manual IP address for a HP Laserjet 1536dnf MFP ,from my laptop( different IP address).How can I change the printers IP address to a static IP address … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Is there a way to set up an ip address outside the US, that
is there a way to set up an ip address outside the US, that will show as a USA IP address for transactions online… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
519 satisfied customers
My IP address shows board an Oregon. Somehow I got that
My IP address shows board an Oregon. Somehow I got that second IP address and when I deleted it, my IP in Connecticut ( the real one) was deleted by mistake. How do I get rid of Boardman and just have… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
Need ip address for samsung e6100, un46ES6100, there
need ip address for samsung e6100 JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running? Customer: un46ES6100 JA: Have you installed any updates recent… read more
Werner Leenen
Werner Leenen
BSc Computer Science
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x