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It is operating in safe mode and not connecting to the

Customer Question
It is operating in...

It is operating in safe mode and not connecting to the internet

Technician's Assistant: Are you able to connect using an ethernet cable?

I don't know

Technician's Assistant: Which lights are colored and/or blinking on your router?

We have all the lights on. I am using wifi to communicate with you on my Mac

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't think so

Submitted: 5 months ago.Category: Networking
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Answered in 6 minutes by:
11/23/2017
Network Technician: Russell H., Internet and LAN replied 5 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,262
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
What computer or device is not getting to a normal bootup, is in Safe Mode, and is not connecting to internet (which it shouldn't be able to in regular Safe Mode, anyway - networking drivers are not active in regular Safe Mode.)

Reply To Expert, and let me know please, so that I can help you in detail.

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
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