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I have a new modern and I’m trying to connect my tv’s

Customer Question
I have a new modern and I’m trying to connect my tv’s
Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
11/23/2017
Network Technician: Moses C, System Administrator replied 7 months ago
Moses C
Moses C, System Administrator
Category: Networking
Satisfied Customers: 933
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
What exactly are you having trouble with connecting the TV on the new wifi modem?

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Customer reply replied 7 months ago
Connect modem to 2 TVs I don’t know how to do it.
Network Technician: Moses C, System Administrator replied 7 months ago

What is the make/model of the TV and the new Modem?

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Customer reply replied 7 months ago
Sony tv’s xbr55x900a and kdl40w6008 the modem is technicolor model tc87150
Network Technician: Moses C, System Administrator replied 7 months ago

Its a wireless cable modem?

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Customer reply replied 7 months ago
No
Network Technician: Moses C, System Administrator replied 7 months ago

You wan the TV to be connected on cable modem and not on wifi is that correct?

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Customer reply replied 7 months ago
I want to watch Netflix with my wifi
Customer reply replied 7 months ago
Are you still there?
Customer reply replied 7 months ago
You charged me and I don’t have the answer yet!!!
Network Technician: Moses C, System Administrator replied 7 months ago

I have not taken the money yet its in your jutanswer account.

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Network Technician: Moses C, System Administrator replied 7 months ago

i will tell you the steps to follow on the TV

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Network Technician: Moses C, System Administrator replied 7 months ago

Do you have the wifi password ***** your wireless modem we would need that to connect your TV.

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Customer reply replied 7 months ago
ok I’m just waiting for help.
Network Technician: Moses C, System Administrator replied 7 months ago

Do you have the wifi password ***** your wireless modem we would need that to connect your TV.

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Customer reply replied 7 months ago
WiFi name tc8715d18-5g and password *****
Network Technician: Moses C, System Administrator replied 7 months ago

ok great its located at the bottom panel of the modem.

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Network Technician: Moses C, System Administrator replied 7 months ago

you would need the TV remote and turn on the TV press the home button on the remote.

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Customer reply replied 7 months ago
I did that
Network Technician: Moses C, System Administrator replied 7 months ago

HOME>Setting>arrow over to Network setup select Network setup>Select network connection>Select auto and select wireless lan.

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Customer reply replied 7 months ago
I don’t see wireless ian
Customer reply replied 7 months ago
Found it built in wireless
Network Technician: Moses C, System Administrator replied 7 months ago

ok good one now select wifi and let it scan for available wireless networks then you select the appropriate SSID and enter the password

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Customer reply replied 7 months ago
It already says it’s on it’s always has been on. It won’t scan
Network Technician: Moses C, System Administrator replied 7 months ago

it says already connected?

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Customer reply replied 7 months ago
but I still can’t get Netflix
Network Technician: Moses C, System Administrator replied 7 months ago

can you open youtube and tell me if that works

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Customer reply replied 7 months ago
No a network error has occurred 1106
Network Technician: Moses C, System Administrator replied 7 months ago

ok no issues.

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Network Technician: Moses C, System Administrator replied 7 months ago

go back to the network setup page and check for refresh internet content and hit enter

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Network Technician: Moses C, System Administrator replied 7 months ago

and then try

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Customer reply replied 7 months ago
Same error 1106
Network Technician: Moses C, System Administrator replied 7 months ago

checking that now

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Network Technician: Moses C, System Administrator replied 7 months ago
  1. Power off the router or modem for 1 minute and then turn it on again. IMPORTANT: Wait at least 5 minutes after the power cycle before checking the Internet connection status.
  2. Take off the AC cord of the TV for 1 minute and turn it on again.
  3. Repeat the Network Setup function. The Internet connection is checked during the Network Setup process. Additionally, any issues with an old or inaccurate IP address will be resolved.
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Customer reply replied 7 months ago
Can you wait while I do this?
Network Technician: Moses C, System Administrator replied 7 months ago

i will.

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Customer reply replied 7 months ago
Please wait it’s trying to locate
Network Technician: Moses C, System Administrator replied 7 months ago

okay

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Customer reply replied 7 months ago
It keeps asking for the password
Network Technician: Moses C, System Administrator replied 7 months ago

enter the correct password ***** case sensitive.

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Customer reply replied 7 months ago
When I hit enter it asks for it again
Customer reply replied 7 months ago
After I put in password ***** do I go to my next step?
Network Technician: Moses C, System Administrator replied 7 months ago

after entering the password ***** the ok button on remote

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Customer reply replied 7 months ago
I don’t have a ok button
Network Technician: Moses C, System Administrator replied 7 months ago

the + sign center button on the remote is the ok buttton

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Customer reply replied 7 months ago
When I hit that button it will add what ever letter it is setting on
Network Technician: Moses C, System Administrator replied 7 months ago

It seems my resources have exhausted i will let other experts help you on this.

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Customer reply replied 7 months ago
Thank you
Customer reply replied 7 months ago
I have to wait for 24 hours now that I have been on the phone for over a hour?
Customer reply replied 7 months ago
Hello
Network Technician: jeffreybongers, Network Administrator replied 7 months ago
jeffreybongers
jeffreybongers, Network Administrator
Category: Networking
Satisfied Customers: 933
Experience: Extensive experience administrating and developing LAN and WAN network enviroments.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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