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I have a Samsung 7 and when I attempt a network connection…

Customer Question
I have a Samsung...

I have a Samsung 7 and when I attempt a network connection (any app) I get a message "network connection error". I have tried various things but it is apparent that I don't know what I'm doing. What to do?

Technician's Assistant: What's the model and Operating System (OS) of your Samsung?

It is an android operating system- Samsung7

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

Maybe 2 yrs ago. I have tried tinkering with the mobile data connection but continue to get a message that it is turned off. Can't seem to turn it on.

Submitted: 8 months ago.Category: Networking
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Answered in 43 minutes by:
11/22/2017
Network Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 8 months ago

Are you trying to connect with your WiFi or with your data connection?

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Customer reply replied 8 months ago
I am trying to connect thru WiFi
Network Technician: Suhasini Velu,
 replied 8 months ago

I am so sorry for the delayed response.

Alright please go to settings> WiFi

Under WiFi you will see your WiFi name please tap and type in your password ***** it asks.

Let me know what happens.

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Customer reply replied 8 months ago
I found a different way to solve the problem... from a Verizon technican.
Network Technician: Suhasini Velu,
 replied 8 months ago

Is there anything else I can help you with?

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Customer reply replied 8 months ago
not really
Network Technician: Suhasini Velu,
 replied 8 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for

contacting them by chat or phone at ww2.justanswer.com/help to request a refund.
Thank you so much for your time and I wish you have an awesome day ahead!

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