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Well my roommate had another roommate before me that left…

Customer Question
Well my roommate had...

Well my roommate had another roommate before me that left the Cisco Router I know nothing about these type of things and I am trying to connect my phone and my cameras to this and it has a hole Lot of letters and numbers that I have no idea what what that's for hours the security code pain and all that other stuff I need help

Technician's Assistant: How much experience do you have with this particular Cisco product?

None somebody has to tell me this is what I'm looking for and this is what I need to punch in and that's it

Technician's Assistant: What happened right before this popped up?

Well I wrote down a bunch of things underneath it Like model number PIN it has MXF - and I see numbers on that and I'm trying to find out if it's compatible with my phone like a regular router and connect it

Technician's Assistant: What troubleshooting have you tried?

OK I go to my wifey and I'm looking for the signal and I can't find it 1st so then I put the model number thinking that that might be the signal then I put the MXF hoping that that's the signal exception the only thing that registers is D.M.TWCAnd have no idea what that is

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Yeah if I can get my security cameras to link up with the router any great I have godzilla security cameras that I just bought yesterday

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
Am i on the rt page for my questions how long do I have to wait
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Ok what do I do
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Ok what do I do?????
Customer reply replied 7 months ago
What would you like me to do
Customer reply replied 7 months ago
Ok should I do anything on my part...or am I still waiting for your answer
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Let's proceed
Answered in 8 hours by:
11/22/2017
Network Technician: Josh, Helpdesk replied 7 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Network Technician: Josh, Helpdesk replied 7 months ago

Which model router is the Cisco?

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Customer reply replied 7 months ago
DPH151-AT
Network Technician: Josh, Helpdesk replied 7 months ago

The DPH151-AT is linked to their AT&T account so you would need that information since it is not a traditional router.

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