Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

Netgear Genie home page flashed a new firmware upgrade. I

Netgear Genie home page flashed...
Netgear Genie home page flashed a new firmware upgrade.
JA: How much experience do you have with this particular NETGEAR router?
Customer: I download ed the upgrade and no longer connect to the router.
JA: What happened right before this popped up?
Customer: My pasdword no longr r works.
JA: What troubleshooting have you tried?
Customer: Now a windowcommand procesdor message pops up
JA: Anything else you want the Network Expert to know before I connect you?
Customer: I.m communicating through an old cell phone. Please help
Show More
Show Less
Ask Your Own Networking Question
Answered in 1 minute by:
11/22/2017
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,668
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What's the model of your Netgear device? Please check at the back / bottom of it.
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 21 days ago
Window 8

Is it asking for the Wi-Fi / wireless password ***** network security key? Or is it something else?

Do you have an extra Ethernet / network cable?

Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 21 days ago
I do
Customer reply replied 21 days ago
Now what

Can you please connect the extra Ethernet / network cable from the computer to an empty port on the Netgear device.

- Then see if the internet works on the computer via wired connection for now.

Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 21 days ago
In the port that the modem connects to the router or one of the other ports?

Please keep the modem connected to the router as normal.

Please use the extra Ethernet / network cable to connect the computer to one of the other ports (the LAN / Ethernet ports.)

Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 21 days ago
Home screen of the netgear genie is adking for for admin password.
Which No longer works

Is the Internet working with the computer now via wired connection?

Ask Your Own Networking Question
Customer reply replied 21 days ago
Unable to connect is the message
It brings me to the netgear log in page

Have you tried the username admin and the password password?

Ask Your Own Networking Question
Customer reply replied 21 days ago
Login failed

Please use a pin or paperclip to press and hold the Reset button at the back / bottom of your Netgear device for about 12 seconds, then wait a few minutes, and try again.

Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 21 days ago
All previously used passwords fail

OK. Please use a pin or paperclip to press and hold the Reset button at the back / bottom of your Netgear device for about 12 seconds, then wait a few minutes, and try again.

Please reply at the box below. Thank you

Ask Your Own Networking Question
Customer reply replied 21 days ago
Power light is red as is the port light that the computer is plugged into

OK, close internet on the computer, then re-open internet on the computer, then does it ask for admin password ***** and/or does it ask to set up?

Ask Your Own Networking Question
Customer reply replied 21 days ago
All lights are on and computer says connected, but computer is not connecting to a website.

go to the site below and check:

http://192.168.1.1

Ask Your Own Networking Question
Customer reply replied 21 days ago
User name and password *****? For website

username is admin and password ***** password

Ask Your Own Networking Question
Customer reply replied 21 days ago
How do I change the password ***** connect devices to the best channels?

Don't try to change password ***** just follow the steps to see if internet works on the computer first.

Ask Your Own Networking Question
Customer reply replied 21 days ago
I was able to connect to chess.com

Can you open your email on your computer now?

Ask Your Own Networking Question
Customer reply replied 21 days ago
No. I can not connect any more

Can you go to the website below on the computer:

http://192.168.1.1

Then go through the setup Wizard there?

Ask Your Own Networking Question
Customer reply replied 21 days ago
I got there then it jumped to the netgear log in and I lost connect

After logging in, what does it show?

Ask Your Own Networking Question
Customer reply replied 21 days ago
Windoe command processor

Restart your computer and try again.

Ask Your Own Networking Question
Customer reply replied 21 days ago
No internet connection

Please go to the website below on the computer:

http://192.168.1.1

, then does it ask to login with username and password?

Ask Your Own Networking Question
Customer reply replied 21 days ago
Message - you must log in to this network before you can access the Internet

Do you mean when you go to the website http://192.168.1.1 on the computer, it says "You must log in to this network before you can access the Internet"?

Ask Your Own Networking Question
Customer reply replied 21 days ago
It is back to the beginning again
Because that "window command processor" message popped up

Press at the same time the two keys Windows logo and R on the computer's keyboard, then type iexplore then click OK

- Then the Internet Explorer program should open. Then see what it shows in the Internet Explorer program.

Ask Your Own Networking Question
Customer reply replied 21 days ago
Error http 404 not found

Can you please go to the website http://192.168.1.1 in the Internet Explorer program, and see what it shows there, thanks.

Ask Your Own Networking Question
Customer reply replied 21 days ago
Error

Click on the small wireless / network icon at the bottom right of the computer's screen, then select the Wi-Fi / wireless network name called NETGEAR... and see if you can connect to it.

Ask Your Own Networking Question
Customer reply replied 21 days ago
Not through internet ecplorer
But I can through Firefox

Does the Internet work in Firefox on the computer?

Ask Your Own Networking Question
Customer reply replied 21 days ago
But when I go to the netgear genie and click on wifi
The window command processor pops up and the connection is lost

1. Press at the same time the two keys Windows logo and R on the computer's keyboard, then type devmgmt.msc then click OK, then the Device Manager window should open.

2. There, double-click on the section Network adapters in order to open / expand it.

3. Then right-click on each of the items under the section Network adapters, then click on Uninstall, then click on Yes to confirm.

4. Once the section Network adapters is gone, then shut down / restart the computer.

5. Wait a bit, then then select the Wi-Fi / wireless network name called NETGEAR... and see if you can connect to it. Does it connect?

; (Do not open Netgear genie for now.)

Ask Your Own Networking Question
Customer reply replied 21 days ago
Ok I connected.
One last thing.
How do I change the passwords to my access points and repeaters.
Customer reply replied 21 days ago
I also don.t see my 5GHz frequency

Great. You can log in at the website http://192.168.1.1 then click on the Wireless option, then change the passphrase / password ***** 5ghz is only available if both your router and your wireless device support it; otherwise, you can just use the 2.4ghz fine.

If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,668
Experience: Great troubleshooting skills with computer and network.
Verified
Viet - Network Tech and 87 other Networking Specialists are ready to help you
Ask your own question now
Ask Viet - Network Tech Your Own Question
Viet - Network Tech
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,668
38,668 Satisfied Customers
Experience: Great troubleshooting skills with computer and network.

Viet - Network Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

635 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I replaced my wireless router and my lan has a new name. My
I replaced my wireless router and my lan has a new name. My netgear wireless extender does not recognize it. How can I resolve this? … read more
Mr.Med
Mr.Med
919 satisfied customers
I have a windstream wifi router/modem with 4 lan ports. All
I have a windstream wifi router/modem with 4 lan ports. All the ports are full and I need more lan ports. Locally, I can't find a non wifi switch to buy but I have a couple of old linksys wifi switche… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
I am trying to us the wake on lan feature to turn on another
I am trying to us the wake on lan feature to turn on another computer form sleep. But the Magic packet does not reach the other computer. … read more
Kris R
Kris R
IT Manager
Computing
2,411 satisfied customers
What is the network security key? is it the Wi-Fi name{ssid}
what is the network security key? is it the Wi-Fi name{ssid} or Wi-Fi password? … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
How do I enter the network security key WPA and WPA2? Roku
how do I enter the network security key WPA and WPA2? … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
38,668 satisfied customers
No wifi in house, arri LAN keeps fklas, flashly, not that I
no wifi in house, arri LAN keeps fklas JA: What kind of computer do you have? Customer: flashly JA: Have you installed any updates recently? Customer: not that I know of\ JA: Anything else you want th… read more
Kris R
Kris R
IT Manager
Computing
2,411 satisfied customers
What is the network security key for Westell 3162? I am
What is the network security key for Westell 3162? I am trying to get a new laptop online.l … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
My laptop is now asking for the NETWORK SECURITY KEY? it's
my laptop is now asking for the NETWORK SECURITY KEY? … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
38,668 satisfied customers
Want to connect to WiFi. Asks Enter network security key or
Want to connect to WiFi. Asks Enter network security key or press button on router. Have a password ***** NETGEAR but it is obviously not the security key. What button on the router? Only a on/off but… read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
38,668 satisfied customers
All of a sudden my wireless lan adapter stopped working,
all of a sudden my wireless lan adapter stopped working … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I was checking my modem LAN Device Session Log and found an
I was checking my modem LAN Device Session Log and found an odd entry. "Static IP 192.198.254.78". Through trial and error, I found that this would launch when I logged in to Outlook at a company in T… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
518 satisfied customers
I have forgotten our family computer's Network Security Key
I have forgotten our family computer's Network Security Key for our Netgear … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I have a tablet with a hot spot does that work for a lan
I have a tablet with a hot spot does that work for a lan feature? … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have a Dell SonicWall Firewall. I need to mirror my LAN
I have a Dell SonicWall Firewall. I need to mirror my LAN traffic (From X0) to another local interface (X2). I think the mirroring that I have turned on now is mirroring both LAN (X0) and WAN (X1) tra… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am being asked for a network security key. It is a Belkin
It is a Belkin router and the cables are blue--I'm not very tech savvy. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I am trying to find my Cisco network security key. I have
I am trying to find my Cisco network security key. I have wifi connected to many items throughout my home, I just purchased a new lap top and am trying to connect the wifi. My desktop computer is conn… read more
Cody
Cody
Computer Science
1,540 satisfied customers
I want to find the network security key for my Netgear
I want to find the network security key for my Netgear router and extender … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
38,668 satisfied customers
I don't know where to find my network security key I have a
I don't know where to find my network security key I have a cisco M20 router … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x