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I'm attempting to install an E2500 in a new computer and the…

Customer Question
Hi, I'm attempting to...

Hi, I'm attempting to install an E2500 in a new computer and the app will not accept my username or password

Technician's Assistant: How much experience do you have with this particular machine?

By machine do you mean the E2500? If so very little.

Technician's Assistant: What happened right before this popped up?

Sorry what popped up, your message?

Technician's Assistant: What troubleshooting have you tried?

I have tried changing the user name capitalization. I have tried moving the laptop farther from them router

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I doubt it

Submitted: 7 months ago.Category: Networking
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Answered in 3 minutes by:
11/20/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 7 months ago

I believe you have a Linksys E2500 router. Am I right?

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Network Technician: Suhasini Velu,
 replied 7 months ago

Okay, And what app are you using on your computer.

Could you tell me the name?

Is that Linksys/Cisco Connect software?

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