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Echo rejects my wi fi. 24 hours

Customer Question
Echo rejects my wi...

Echo rejects my wi fi

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

24 hours

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: Networking
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Answered in 2 hours by:
11/19/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,845
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,

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