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How do you reboot it. 3 years? I cant connect to wireless…

Customer Question
How do you reboot...

How do you reboot it

Technician's Assistant: What's the make/model of your device? How old is it?

3 years?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I cant connect to wireless Its my wifes and I dont know how to turn it off/on

Submitted: 8 months ago.Category: Networking
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Answered in 5 minutes by:
11/16/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,824
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What's the make / model of your device?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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