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My computer can not find ": Wireless AC1200 Dual Band USB…

Customer Question
my computer can not find...
my computer can not find ": Wireless AC1200 Dual Band USB adapter".
Submitted: 8 months ago.Category: Networking
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Answered in 4 minutes by:
11/14/2017
Network Technician: Moses C, System Administrator replied 8 months ago
Moses C
Moses C, System Administrator
Category: Networking
Satisfied Customers: 947
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will help you fix the issue.

hat operating system is running on the computer is it xp, vista, Windows 7, 8 or 10?
Have you tried any troubleshooting?

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Customer reply replied 8 months ago
no, just let me know how to do it. because other computer has pro blem. " there is no internet connection " message.
Network Technician: Moses C, System Administrator replied 8 months ago

What operating system is running on the computer is it xp, vista, Windows 7, 8 or 10?

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Customer reply replied 8 months ago
Pending
Open information dialog: PendingPOS DEBIT PAYPAL *JUSTANSWER(###) ###-####CA Misc. debit −$15.00please answer for my computer can not find ": Wireless AC1200 Dual Band USB adapter".
Customer reply replied 8 months ago
Windows 7 ultimate
Customer reply replied 8 months ago
14 November 2017 01:07
Pending
Open information dialog: PendingPOS DEBIT PAYPAL *JUSTANSWER(###) ###-####CA Misc. debit −$15.00please answer for my computer can not find ": Wireless AC1200 Dual Band USB adapter".
Network Technician: Moses C, System Administrator replied 8 months ago

Steps to follow:

Unplug all usb devices from the computer apart from keyboard and mouse is its a desktop computer.

Open device manage and remove USB controller drivers one by one till its empty.

Reboot the computer and it will install the drivers automatically and then you can check the device manage for the usb entries are back.

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Network Technician: Moses C, System Administrator replied 8 months ago

Connect any usb device now it will detect.

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Network Technician: Moses C, System Administrator replied 8 months ago

If you need remote help i can fix it remotely for you.

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Network Technician: Moses C, System Administrator replied 8 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 8 months ago
because my computer can not connect internet. you can not do remote help.
Network Technician: Moses C, System Administrator replied 8 months ago

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

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Moses C
Moses C
Moses C, System Administrator
Category: Networking
Satisfied Customers: 947
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