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I lost Wi-Fi on my tablet. Message says Wi-Fi disabled and…

I lost Wi-Fi on...

I lost Wi-Fi on my tablet. Message says Wi-Fi disabled and asks for our router password. I put in our password ***** it says that it is wrong. What do I do?

Technician's Assistant: Just to clarify, what's the exact make and model of your tablet computer?

A T & T K-92 Prime time

Technician's Assistant: What happened right before this popped up?

Up date on my Sony TV

Technician's Assistant: What troubleshooting have you tried?

I don't know what to try

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Answered in 3 minutes by:
10/18/2017
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
just happened yesterday when my Sony TV had an update

Can you give me the make and model of it please?

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Customer reply replied 9 months ago
A T & T K 92 Prime time

What's the make?

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Customer reply replied 9 months ago
sorry for the delay - we had other business to take care of. In the meantime, we fixed the problem ourselves. Thanks for your time. By the way - the make is A T & T.

OK great!

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified
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Category: Networking
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