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I got a msg to update my firmware? I have forgotten my

Customer Question
I got a msg...

I got a msg to update my firmware? I have forgotten my password ***** my router

Technician's Assistant: When did you last reset your username and password?

A long, long time ago

Technician's Assistant: What happened right before this popped up?

It came as an email

Technician's Assistant: What troubleshooting have you tried?

I tried to get into my router acct but dont know the password

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I would not mind setting up a new password ***** username

Submitted: 10 months ago.Category: Networking
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Answered in 5 minutes by:
10/5/2017
Network Technician: Kamil Anwar, Certified Networking Engineer replied 10 months ago
Kamil Anwar
Kamil Anwar, Certified Networking Engineer
Category: Networking
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Can you copy/paste the email please?

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