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I just received my alexa dot and am unable to get it on

Customer Question
I just received my...

I just received my alexa dot and am unable to get it on line

Technician's Assistant: What's the make/model of your device? How old is it?

It's brand new model #rs030qr

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I can't download it off my phone

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I just received this yesterday

Submitted: 10 months ago.Category: Networking
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Answered in 13 minutes by:
10/4/2017
Network Technician: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 10 months ago

In order to setup the Alexa you need to have a smartphone or a computer.

Which device are you going to use?

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Customer reply replied 10 months ago
computer
Network Technician: Suhasini Velu,
 replied 10 months ago

Awesome Ginny!

I would like to know what is the operating system on you computer please.

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Customer reply replied 10 months ago
vista 10
Network Technician: Suhasini Velu,
 replied 10 months ago

Okay! Am sorry Ginny but we need to have a smartphone or tablet?

So that we can download the Alexa app on it and we can set it up.

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Customer reply replied 10 months ago
That's not right Its windows 10
Network Technician: Suhasini Velu,
 replied 10 months ago

That's okay we need to have an iPhone or an android phone to do this.

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Network Technician: Suhasini Velu,
 replied 10 months ago

We don't have to do secure remote assistance, this can be resolved through chat, Ginny.

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Network Technician: Suhasini Velu,
 replied 10 months ago

Ginny, please let me know if you have one.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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