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I need help on reconnecting the dot to my router whose name
I need help on reconnecting the dot to my router whose name and password ***** changed … read more
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David L
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I currently have AT7T as my service provider for Internet
I currently have AT7T as my service provider for Internet and TV. The AT &T Tech just changed my modem with a new Network Name and Password. Now Alexa is not working. I have the basic Radio and music.… read more
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Turn on alexa. Amazon echo, that's all I know. Nothing. I
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Russell H.
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Had to change routers and cannot get my alexa and dot to
Had to change routers and cannot get my alexa and dot to connect … read more
Russell H.
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My Alexa went off line and despite all efforts i can't get
Hi, my Alexa went off line and despite all efforts i can't get it back on line. Each time I try to connect her via the app i get to the same point sand it tells me not able tonconnect. Wi-Fi is workin… read more
Richard
Richard
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We just traveled to Salem, and I can't get Alexa to work.
Hello, We just traveled to Salem, and I can't get Alexa to work. She says she is having trouble connecting to the internet. Can you help. I have wifi connected and bluetooth on. … read more
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Harry
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How do I connect Alexa to a new WiFi. I just brought Alexa
i just brought Alexa north from our place in Florida and want to connect her to the WiFi here in New Hampshire house … read more
Ashik
Ashik
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I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
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Echo not connecting to WiFi. I have pushed the setup button
Echo not connecting to WiFi. I have pushed the setup button at the bottom, but in only restarts and does not connect to WiFi. … read more
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Fran
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I have a new internet access code. How do I install this on
I have a new internet access code. How do I install this on Alexa? … read more
GeekGal
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I cannot connect alexa to wi/fi ??? I am now with Spectrum.
I cannot connect alexa to wi/fi ??? JA: I'll do all I can to help. How long have you been dealing with this? Customer: I am now with Spectrum JA: Do you plan on doing the work yourself? Customer: I so… read more
Russell H.
Russell H.
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I cannot make mt alexa dot connect to my internet - I must
I cannot make mt alexa dot connect to my internet - I must have an account because im getting must on the phone from amazon music. What gives? … read more
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Russell H.
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I m trying to connect my Echo Dot to WiFi. Got it for
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Karthik
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I cannot find help for my Alexa, which tells me that it is
I cannot find help for my Alexa, which tells me that it is "having trouble connecting to the internet." It had been working fine. Any suggestions? … read more
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We have had an echo dot account. We switched to Spectrum
Hi We have had an echo dot account. We switched to Spectrum with a new router name and password. We are now having a problem where Alexa says we are not connected to *****: I'll do all I can to help. … read more
Viet - Computer Tech
Viet - Computer Tech
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I'm having a problem with my router. If I have my echo dot
I'm having a problem with my router. If I have my echo dot and I turn on the computer the dot shuts off, Secondly If I'm streaming a show it will start to buffer freeze or shut off, Also I can't seem … read more
Russell H.
Russell H.
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Alexa having trouble connecting to the internet, Ihave the
Ihave the echo dot and the tall alexa. Both are a few weeks old … read more
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I am installing the alexa dot but it will not respond to my
I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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