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I am try tyring to connect with me kindle paperwhite and I…

Customer Question
I am try...

I am try tyring to connect with me kindle paperwhite and I need to reset my passweods

Technician's Assistant: What's the make/model of your device? How old is it?

I am not sure

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A while nothing

Submitted: 10 months ago.Category: Networking
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
10/3/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,198
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Is it the Wi-Fi / wireless password? Or the kindle's login password, or the Amazon account password?

Are you able to open menu / settings on your Kindle?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help further; we can schedule a time. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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