Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a track phone Galaxy S5 and it's locked and I can't…

Customer Question
I have a track...

I have a track phone Galaxy S5 and it's locked and I can't get it unlocked thank you

Technician's Assistant: Can you describe your network setup (devices and cables used)?

I'm in Florida visiting my brother and when the power went off and I plug my phone back up it was locked I can't get into it

Technician's Assistant: What happened right before this popped up?

Nothing yelling thing it does is it gets hot and I've already had a new battery put in it

Technician's Assistant: What troubleshooting have you tried?

I can't get into my phone so I haven't got it doing troubleshooting I was just trying to find something on my tablet that I could do to fix it

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

When I get this Galaxy S5 unlocked I will transfer my number over to my Galaxy Grand Prime

Submitted: 10 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
10/3/2017
Network Technician: Richard, Network Specialist replied 10 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

When you say it is locked, do you mean the screen lock, so you cannot unlock the screen?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Will not connect to my s5 galaxy. Net gear router ac1750
went settings wifi then enter pw but it say not right but I know it write as have it written down… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Wheredo I find the PIN on this devise? Trying to transfer
Wheredo I find the PIN on this devise? Trying to transfer info from this devise to new tablet Samsung GalaxyTabS2 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a tablet with a hot spot does that work for a lan
I have a tablet with a hot spot does that work for a lan feature? … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Well I pressed the default button on my Acer tablet&now its
Well I pressed the default button on my Acer tablet&now its locked&now its asking me my gmail account detail like my password ***** I can't remember my gmail account name plus password.so how can I unlock my tablet … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
How can I retrieve or reset my voice mail pass code? I just
How can I retrieve or reset my voice mail pass code? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Dr., I've used your services on here in the past and it was
Dr. Bell, I've used your services on here in the past and it was superb and this question is for you. I'm an IT intern at a pharmaceutical research firm,and I need a little bit of help in regards ****… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am experiencing issues with bluetooth connectivity
Hello, I am experiencing issues with bluetooth connectivity in my vehicle. My smart phone disconnects from the bluetooth stereo receiver in the vehicle with no real apparent reason. I have a bluetooth… read more
Richard
Richard
Network Specialist
47,537 satisfied customers
I currently use a Brother printer Model Number HL5470DW --
I currently use a Brother printer Model Number HL5470DW -- I have been trying to print from a recently purchased Samsung GALAXY TAB S -- without any success -- Your manual suggests that I use Wi-Fi Di… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Hello I have a galaxy s5 phone and a galaxy tab 4 tablet....I
Hello I have a galaxy s5 phone and a galaxy tab 4 tablet....I want to get the tablet to use I want to allow the galaxy tablet to use the galaxy 5 mobile hot spot when away from the house....thanks… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
looking for tablet with intel atom processor , finger print
looking for tablet with intel atom processor , finger print sensor ,built in wifi (802.11 a/b/g/n/ac) front and rear camera , Bluetooth , 4.2.2 jelly bean ,voice command , multi window mode , built in… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Hi I just opened my Galaxy note 10.1 and it has this problem
Hi I just opened my Galaxy note 10.1 and it has this problem of scanning over and over again without any success. It is brand new.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Just upgraded to Galaxy S5 from S4 and purchased the Note 10.1..have
Just upgraded to Galaxy S5 from S4 and purchased the Note 10.1..have I sold my soul to Google for everything?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Samsung Galaxy S4 that I cracked the screen on. I
I have a Samsung Galaxy S4 that I cracked the screen on. I have replacement but I need to retuen the broken one. The display is totally out. I've removed the SD card but would like to wipe it before I… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
IN our Galaxy Tab 2 10.1 Have had trouble accessing the internet
IN our Galaxy Tab 2 10.1 Have had trouble accessing the internet it asks for an IP address on the WiFi address. Now I can't get into the operation at all since it asks for a PIN number which was never… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I need to setup a 3G modem with a SIM card in Canada. Currently
I need to setup a 3G modem with a SIM card in Canada. Currently I have a Huawei E173 USB modem and a data card. Familiarity with this modem and frequencies supported in Canada for wireless data would … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
I have three Samsung devices: A samsung CL80 camera A samsung
I have three Samsung devices: A samsung CL80 camera A samsung galaxy s I9000 phone A samsung galaxy s wifi 5 tablet. My problem is the CL80 camera on BT search will not register the wifi tablet. Howev… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bought a samsung galaxy tab in the US and I live in Canada.
I bought a samsung galaxy tab in the US and I live in Canada. I can't get online with the wifi. It wants me to sign up for internet through verizon but then disconnects me anyway.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hello, I have a WPN824 v2 or something similar, and recently
Hello, I have a WPN824 v2 or something similar, and recently I've noticed unbelievably slow internet. I have found the source of the problem which was my brothers Ethernet cable. After unplugging his … read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x