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Setting up new kindle need password for WiFi, New fire 8HD,

Customer Question
Setting up new kindle...

Setting up new kindle need password ***** WiFi

Technician's Assistant: What's the make/model of your device? How old is it?

New fire 8HD

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Old one is fire 7 4yrs, New one is fire HD 8

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Trying to find password ***** old one to enter on new

Submitted: 10 months ago.Category: Networking
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Answered in 5 minutes by:
10/1/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,198
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 10 months ago
C8837338CF86
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Thank you. Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Do you also see any passphrase / key / password ***** the the back / bottom of your internet modem / router device(s)? It is case-sensitive.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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