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I am trying to set up my wireless printer. Directions now…

Customer Question
I am trying to...

I am trying to set up my wireless printer. Directions now say to press WPS button on router. My Linksys router EA6400 does not have a WPS button. Can I still connect?

Technician's Assistant: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?

No

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am following my Canon Pixma mx452 directions

Submitted: 10 months ago.Category: Networking
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Answered in 1 minute by:
9/30/2017
Network Technician: Jason Jones, Network Technician replied 10 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,476
Experience: Years of experience and education.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 10 months ago
ok
Network Technician: Jason Jones, Network Technician replied 10 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 51 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 10 months ago
I must think this over....also only have small amount of time right now and i am SLOW! Will maybe try again later.
Thanks
Network Technician: Jason Jones, Network Technician replied 10 months ago

It will only take a couple minutes of my time to do this. I have waited at the remote screen for the last five minutes.

Do you wish to continue later?

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