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I could not connect my new dlink wifi router 3150 MU-MIMO.

Customer Question
I could not connect...

I could not connect my new dlink wifi router 3150 MU-MIMO. It says I need a cd disc as my emulator is not compatible or something! Could I download the software from dlink.

Technician's Assistant: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?

No, but I tried using my laptop and iPad - all gave me similar message.

Technician's Assistant: What happened right before this popped up?

It went well, until the stage where I opted for the wizard to assist in installing

Technician's Assistant: What troubleshooting have you tried?

None as yet

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

That's all. Thanks.

Submitted: 7 months ago.Category: Networking
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Answered in 3 minutes by:
9/30/2017
Network Technician: Harold Hanna, System Administrator replied 7 months ago
Harold Hanna
Harold Hanna, System Administrator
Category: Networking
Satisfied Customers: 307
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? Can you elaborate more on the problem you are having?

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Customer reply replied 7 months ago
The dlink installation guide gives me the option of using the installation wizard to install my dlink router, but when I click on to the wizard it says I do not have an emulator or something to support the use of the wizard, but to insert the cd disc. I do not have the cd disc.
Network Technician: Harold Hanna, System Administrator replied 7 months ago

Alright. I am confused by what emulator it is saying you would need. I am checking into this now, maybe it wants a certain OS to configure the router but again I am not sure why it would request this on a new installation. Give me a second please.

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Network Technician: Harold Hanna, System Administrator replied 7 months ago

I am going to opt out so another technician can attempt to assist you with this problem. I have not personally used this device and am unsure what the problem could be. I don't want to waste your time as another expert may be more familiar with this type of setup. A network technician should respond shortly!

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Network Technician: arsufi, Computer Hardware Engineer replied 7 months ago
arsufi
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 1,719
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert

We can still access your router without the use of cd that is using browser. Lets try that way.

Let me know when you are back

Thanks

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Claws224
Claws224, IEEE Network Engineer
Category: Networking
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