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I forgot my pass word for my router. Don't know. Updated to…

Customer Question
I forgot my pass...

I forgot my pass word for my router

Technician's Assistant: When did you last reset your username and password?

Don't know

Technician's Assistant: What happened right before this popped up?

Updated to ms 7

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I am on my phone not desk top

Submitted: 10 months ago.Category: Networking
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Answered in 5 minutes by:
9/29/2017
Network Technician: Josh, Helpdesk replied 10 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Network Technician: Josh, Helpdesk replied 10 months ago

Do you need the Wi-Fi password ***** are you trying to sign into the router to make changes?

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Customer reply replied 10 months ago
Wi-Fi pass word
Network Technician: Josh, Helpdesk replied 10 months ago

What is the make/model of your router?

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Customer reply replied 10 months ago
cisco Linksys e1000
Customer reply replied 10 months ago
I just spoke to my credit card people and they said you were paid
Customer reply replied 10 months ago
lets get on with this, I don't have all day
Customer reply replied 10 months ago
I can just as easy reverse the payment if you like
Network Technician: Josh, Helpdesk replied 10 months ago

Open a web browser

Enter 192.168.1.1 and press enter

In the user name and password *****

username: admin

password: password

Click on Password *****

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Network Technician: Josh, Helpdesk replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 22,292
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