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I cant connect to my extender, my extender dose not have any…

Customer Question
I cant connect to...

I cant connect to my extender, my extender dose not have any lights on, I cannot to the internet.

Technician's Assistant: Have you tested the connections by doing a ping utility test?

NO

Technician's Assistant: What happened right before this popped up?

I never tried to ping the extender

Technician's Assistant: What troubleshooting have you tried?

Restor network, reset modam, reset router

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Net was working corrected correctly then a new modam was enstalled.

Submitted: 7 months ago.Category: Networking
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Answered in 3 minutes by:
9/26/2017
Network Technician: Russell H., Internet and LAN replied 7 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,404
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

How did you reset the router? that could, perhaps, affect the range extender in some ways and some cases.

Was the range extender formerly working?

Does the range extender even show a power light? if not, it is unplugged from power, or else it is 'broken'... which do you think?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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