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Windows 10 pro having ability to recognize home network but…

Customer Question
Windows 10 pro having...

Windows 10 pro having ability to recognize home network but says it cannot connect to network. (previously have been able to)

Technician's Assistant: Have you tested the connections by doing a ping utility test?

No

Technician's Assistant: What happened right before this popped up?

Three little grey dots sequenced

Technician's Assistant: What troubleshooting have you tried?

Updating network adaptors

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Home router is mac airport extreme (tower)

Submitted: 8 months ago.Category: Networking
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Answered in 5 minutes by:
9/25/2017
Network Technician: Richard, Network Specialist replied 8 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 46,342
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

Can you please remove the power to your internet router, then power off the computer

Wait 5 minutes, connect the power to your internet router, power on the computer and tell me if it then connects please

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Customer reply replied 8 months ago
okay
Network Technician: Richard, Network Specialist replied 8 months ago

Thank you

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Customer reply replied 8 months ago
still not able to connect. also fyi i did set up a remote hot spot and tried to get on the internet
with that and the laptop also was unable to connect
Network Technician: Richard, Network Specialist replied 8 months ago

When did the laptop last connect?

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